My experience with medical terminology spans over three years, primarily through my role as a medical receptionist where I was responsible for transcribing doctor's notes and managing patient records. This exposure has honed my ability to quickly understand and accurately use medical terms, ensuring clear communication between healthcare professionals and patients. It has also equipped me with the skills to efficiently organize and retrieve medical documents, a critical aspect of the Unit Secretary/Coordinator role.

In a fast-paced healthcare setting, I prioritize tasks based on urgency and importance, utilizing digital tools like electronic health records (EHR) systems to keep track of appointments and patient needs. I maintain a structured to-do list and regularly communicate with healthcare staff to adjust priorities as needed. This approach ensures that critical tasks, such as patient admissions or coordinating with other departments, are addressed promptly, supporting seamless unit operations.

Once, a family member was upset due to a delay in receiving test results. I listened empathetically to their concerns, apologized for the inconvenience, and immediately contacted the lab to expedite the process. By keeping the family informed and demonstrating genuine concern, I was able to alleviate their frustration. This experience taught me the importance of effective communication and proactive problem-solving in maintaining positive patient and family relations.

To ensure accuracy, I double-check all entries against source documents and use EHR systems to flag any discrepancies. I also maintain a checklist for scheduling to verify dates, times, and patient details before confirming appointments. Regular audits of records help identify and correct errors promptly. These strategies minimize mistakes, ensuring reliable patient information and efficient scheduling, which are vital for quality patient care and operational efficiency.

I utilize organizational tools like shared calendars and task management software to keep track of team schedules and responsibilities. Regular briefings and clear, concise emails ensure everyone is updated on patient statuses and unit needs. By fostering an environment of open communication and leveraging technology, I facilitate smooth collaboration among healthcare professionals, enhancing patient care and team productivity.