I have managed a nursing unit for five years, where I implemented a quality improvement program that reduced patient falls by 20%. I ensure patient care quality by conducting regular audits, providing ongoing education for staff, and fostering a culture of continuous improvement. My approach involves setting clear expectations, providing feedback, and recognizing staff achievements to maintain high standards.

During staffing shortages, I prioritize patient needs by reallocating resources and cross-training staff. I also collaborate with other units to share resources when possible. Communication is key; I keep the team informed and ensure they understand the importance of their roles. Additionally, I advocate for temporary staffing solutions if the shortage is prolonged.

I motivate staff by recognizing their contributions, providing opportunities for professional growth, and fostering a supportive work environment. I also offer flexible scheduling and encourage open communication. Retention is enhanced by addressing staff concerns promptly, offering competitive benefits, and ensuring they feel valued and respected.

I manage conflicts by addressing them promptly and confidentially. My approach involves active listening, understanding each party's perspective, and facilitating a constructive dialogue. I encourage open communication and seek win-win solutions. If necessary, I involve HR or a mediator to ensure a fair resolution.

I implemented a new infection control policy that required significant changes in daily routines. To ensure successful adoption, I conducted thorough training sessions, provided written guidelines, and held regular follow-up meetings. I also sought feedback from staff and made adjustments based on their input. By involving the team in the process, I ensured their buy-in and smooth transition.