In my previous role, we experienced a sudden influx of guests due to a last-minute event cancellation nearby. I quickly organized additional seating and coordinated with the kitchen to expedite service. By maintaining clear communication with the team and prioritizing guest needs, we managed to accommodate everyone efficiently and received positive feedback for our responsiveness.

I believe in creating a warm and inclusive atmosphere by greeting each guest with a smile and engaging in friendly conversation. I also ensure that the unit is clean and well-maintained, and I am attentive to guests' needs, whether it's providing recommendations or addressing any concerns promptly. This approach helps in making every guest feel valued and comfortable.

I rely on effective communication and teamwork to manage stress during peak times. By delegating tasks appropriately and keeping a calm demeanor, I help maintain order and efficiency. Additionally, I ensure that I am well-prepared for shifts by knowing the daily specials and any potential challenges, which helps in mitigating stress and providing a smooth experience for guests.

When faced with a complaint, I listen attentively to the guest's concerns and empathize with their experience. I then take immediate action to rectify the issue, whether it's offering a replacement item, a discount, or additional services. My goal is to turn the situation around and ensure the guest leaves satisfied, which often results in improved guest loyalty and positive word-of-mouth.

In my previous role, I was responsible for managing inventory, which included tracking stock levels, ordering supplies, and ensuring that all necessary items were always available. I developed a system for regular checks and reordering to prevent shortages and overstocking. This proactive approach ensured smooth operations and minimized any disruptions to guest services.