I have over 10 years of experience in leading acute care units, where I implemented evidence-based practices and streamlined workflows to reduce patient length of stay by 15%. I introduced a multidisciplinary approach, enhancing communication and collaboration among healthcare teams, which significantly improved patient outcomes and satisfaction scores.

I address staffing challenges by fostering a supportive work environment, offering professional development opportunities, and ensuring competitive compensation. I also utilize cross-training programs to build a versatile team capable of handling various roles, which helps mitigate the impact of understaffing and reduces turnover.

I ensure compliance by conducting regular audits and staff training sessions on regulatory requirements. I also establish clear protocols and documentation practices, and I collaborate with risk management to identify and address potential compliance issues proactively.

I manage conflicts by promoting open communication and active listening. I facilitate mediation sessions to understand each party's perspective and work towards a mutually agreeable solution. Additionally, I reinforce the importance of teamwork and shared goals to foster a collaborative environment.

I once had to make a decision to transfer a critically ill patient to a higher level of care despite the patient's family's objections. I carefully explained the medical rationale and the potential risks of not transferring, ultimately gaining their understanding. The patient received the necessary care and made a full recovery, highlighting the importance of patient safety and informed decision-making.