In my previous role at City Hospital, I managed patient triage in a busy emergency department, handling up to 50 patients per shift. I utilized advanced triage protocols to prioritize care based on urgency, ensuring timely treatment for critical cases while efficiently managing less urgent patients. This experience honed my ability to make rapid, informed decisions under pressure and improved patient flow through the department.

I thrive in high-pressure environments by maintaining a calm demeanor and focusing on clear, effective communication with the healthcare team. I prioritize tasks based on urgency and delegate responsibilities when necessary. Regular breaks and mindfulness exercises help me manage stress, ensuring I can provide the best care possible even during the busiest times.

Accurate patient assessment begins with active listening and thorough observation. I use standardized assessment tools and follow established protocols to ensure consistency. For documentation, I double-check all entries for accuracy and completeness, ensuring all relevant details are recorded promptly to facilitate seamless care transitions and prevent errors.

Effective collaboration involves clear communication, active listening, and mutual respect for each team member's expertise. I regularly participate in interdisciplinary meetings to discuss patient cases, share insights, and coordinate care plans. By fostering an open dialogue and valuing diverse perspectives, we can tailor care to each patient's unique needs and improve outcomes.

Once, I encountered a highly anxious patient who was upset about waiting times. I approached the situation with empathy, validating their concerns and explaining the triage process. By maintaining a calm and reassuring demeanor, I was able to calm the patient, gain their trust, and guide them through the necessary steps for their care. This experience reinforced the importance of patient-centered communication in diffusing tension and ensuring positive patient experiences.