In my previous role, I encountered a patient who was extremely agitated and refused to cooperate with the treatment plan. I remained calm and empathetic, listening to their concerns and validating their feelings. I then gently explained the importance of the treatment and how it would benefit them. By maintaining a non-confrontational approach and showing genuine care, I was able to de-escalate the situation and persuade the patient to participate in the treatment.

I prioritize tasks by first assessing the urgency and importance of each task. I create a to-do list and categorize tasks into immediate, high, medium, and low priority. I then allocate my time accordingly, ensuring that critical tasks are completed first. I also communicate with my team to delegate tasks when necessary and to ensure that everyone is aligned with the priorities. This method helps me manage my time effectively and ensures that all critical tasks are addressed promptly.

I strictly adhere to the policies and procedures regarding patient confidentiality. I ensure that all patient information is stored securely and is only accessed when necessary for treatment purposes. I also maintain a professional demeanor and avoid discussing patient details in public areas. Additionally, I regularly review and update my knowledge of privacy laws and regulations to ensure compliance. By being vigilant and proactive, I maintain the trust and privacy of our patients.

I view feedback as an opportunity for growth and improvement. When receiving feedback, I listen attentively and take notes to fully understand the points being made. I then reflect on the feedback and identify specific areas where I can make improvements. I also seek clarification if needed and discuss a plan of action with my supervisor or colleague. By being open to feedback and taking proactive steps to implement changes, I continuously enhance my performance and contribute positively to the team.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, scheduling appointments, and generating reports. I also ensure that all entries are accurate and up-to-date to maintain the integrity of the patient records. Additionally, I stay updated on any system updates or changes to ensure efficient and effective use of the EHR. My experience with EHR systems allows me to contribute to the smooth operation of the treatment team.