In my previous role, I encountered a batch of products that consistently failed a critical test. I initiated a root cause analysis, collaborating with cross-functional teams to review processes and materials. Through detailed testing and data analysis, we identified a supplier issue with a raw material. I worked with the procurement team to address this, resulting in a resolution that improved product quality and supplier accountability.

I prioritize tasks based on their impact on product quality and compliance risks. Using a risk assessment matrix, I categorize projects by severity and urgency. This approach ensures that high-risk issues are addressed promptly, while lower-risk tasks are scheduled efficiently. Regular communication with stakeholders helps align priorities and maintain project timelines.

I utilize statistical tools like Minitab for data analysis, applying methodologies such as Six Sigma and Lean principles to identify trends and anomalies. These tools help in conducting process capability studies and root cause analyses, ensuring data-driven decisions that enhance process efficiency and product quality.

I stay updated with relevant industry standards and regulations, integrating them into our quality management system. Regular audits and training sessions ensure team compliance. I also develop and review standard operating procedures, ensuring they align with regulatory requirements, thereby maintaining high standards of quality and safety.

When a quality issue impacted customer satisfaction, I prepared a detailed report outlining the issue, its impact, and the proposed solutions. I presented this information clearly, using visual aids to highlight key points. This approach facilitated understanding and garnered support for corrective actions, demonstrating the importance of effective communication in managing quality issues.