I have over five years of experience in managing dining services, including overseeing daily operations, managing staff, and ensuring high-quality customer service. I have successfully implemented new menu items, improved dining efficiency, and increased customer satisfaction ratings. My experience has equipped me with the skills to handle various challenges and deliver exceptional dining experiences.

I believe in addressing customer complaints promptly and professionally. I listen carefully to their concerns, apologize for any inconvenience, and take immediate action to resolve the issue. Whether it's replacing a meal, offering a discount, or following up to ensure satisfaction, I aim to turn a negative experience into a positive one, reinforcing our commitment to customer service.

I adhere to strict food safety protocols, including regular staff training, proper food handling techniques, and regular inspections. I also ensure that all ingredients are fresh and sourced from reputable suppliers. By maintaining detailed records and conducting frequent quality checks, I can guarantee that our food meets the highest standards, ensuring customer safety and satisfaction.

I motivate my staff by setting clear expectations, providing regular feedback, and recognizing their achievements. I also invest in comprehensive training programs that cover customer service, food preparation, and safety standards. By fostering a positive work environment and encouraging continuous learning, I ensure that my team is well-prepared and motivated to deliver exceptional service.

In such a situation, I would first identify the root cause of the underperformance through one-on-one discussions and observation. I would then provide targeted coaching and support to help the staff member improve. If there's no improvement despite efforts, I would consider reassigning tasks or, as a last resort, addressing the issue through disciplinary action, always ensuring fairness and respect for the individual's dignity.