I have over three years of experience in customer service, primarily in a B2B environment. I've managed accounts for a diverse clientele, ensuring their needs are met promptly and efficiently. My role involved regular communication with clients, resolving issues, and upselling services. I've consistently received positive feedback for my ability to build strong relationships and understand client requirements, which has led to increased customer retention and satisfaction.

When faced with a dissatisfied client, I first listen attentively to understand their concerns fully. I then apologize for the inconvenience and assure them that resolving the issue is a priority. I collaborate with the relevant departments to find a solution and keep the client informed throughout the process. My goal is to not only address the immediate problem but also to prevent similar issues in the future by providing feedback to improve our services.

To maintain and grow client relationships, I focus on regular communication and personalized service. I schedule periodic check-ins to ensure client satisfaction and identify any emerging needs. I also provide tailored solutions and recommendations based on their business goals. Additionally, I attend industry events to stay updated and share relevant insights with clients, which helps in building trust and demonstrating our commitment to their success.

I prioritize tasks by assessing the urgency and impact of each account's needs. I use tools like task management software to organize and track my responsibilities. Critical issues that affect client satisfaction or business operations are addressed immediately. Regular tasks are scheduled based on deadlines and importance. I also maintain open communication with clients to understand their priorities, which helps in adjusting my focus accordingly.

In my previous role, I identified an opportunity to upsell additional services to a long-term client who was expanding their operations. I conducted a thorough analysis of their current usage and future needs, which highlighted areas where our additional services could benefit them. By presenting a customized proposal and emphasizing the value-added benefits, I successfully negotiated an expanded service agreement, resulting in a 20% increase in revenue for our company.