I have extensive experience with various telehealth platforms, including Teladoc and Amwell. I am proficient in conducting virtual consultations, assessing patient symptoms, and determining the appropriate level of care. My background includes triaging patients in both urgent care and primary care settings, ensuring timely and accurate recommendations are made based on their conditions.

I prioritize tasks by assessing the urgency of each patient's condition. Critical cases are addressed immediately, while less urgent issues are managed in order of severity. I also utilize efficient time management techniques, such as organizing my schedule and leveraging technology to streamline the triage process.

Building rapport during virtual consultations involves active listening, clear communication, and demonstrating empathy. I ensure patients feel heard by summarizing their concerns and validating their feelings. Additionally, I maintain a friendly and professional demeanor to create a comfortable and trusting environment.

I remain calm and composed when dealing with challenging patients. I listen to their concerns without interrupting, acknowledge their feelings, and work to find a solution. If necessary, I escalate the issue to a supervisor or suggest an in-person visit to ensure the patient receives the appropriate care.

I refer patients to in-person visits when their symptoms require hands-on evaluation or immediate intervention. This includes conditions like severe pain, uncontrolled bleeding, or suspected fractures. I carefully document the reasons for the referral and provide clear instructions to the patient for their next steps.