In my previous role, we encountered a network outage that affected multiple departments. I coordinated with team members to isolate the problem, which involved checking routers, switches, and cables. We identified a faulty switch as the root cause. I then led the team in replacing the switch and restoring connectivity. This experience honed my ability to troubleshoot under pressure and collaborate effectively with others to resolve issues.

I prioritize tasks based on urgency and impact. I start by assessing which projects have the most immediate deadlines or the highest potential impact on operations. I then break down each project into smaller, manageable tasks and allocate time accordingly. Using tools like task lists and calendars helps me stay organized and ensures that I meet all critical deadlines.

I have extensive experience in both hardware and software installation and maintenance. In my previous role, I was responsible for installing and configuring new workstations, servers, and network devices. I also managed software updates and patches to ensure systems remained secure and up-to-date. My hands-on experience with various operating systems and applications allows me to efficiently handle installation and maintenance tasks.

I believe in using clear, concise language and avoiding technical jargon when communicating with non-technical team members. I focus on explaining the issue in terms of its impact on their work and provide simple, actionable steps to resolve it. For example, instead of saying 'network latency,' I might say 'slow internet connection.' This approach ensures that everyone understands the problem and the solution.

Documentation is crucial in my role as it ensures consistency and efficiency in troubleshooting and maintenance. I maintain detailed logs of all technical issues, resolutions, and system configurations. This helps in quickly identifying recurring problems and streamlines the process of onboarding new team members. Proper documentation also aids in disaster recovery by providing a clear roadmap of system setups and configurations.