I have extensive experience in scheduling surgical referrals, having worked in a busy hospital setting for the past three years. I am proficient in using scheduling software to manage patient appointments and liaise with surgeons and their teams to ensure timely and efficient scheduling. My role involves coordinating with various departments to facilitate seamless patient flow and ensure all necessary pre-operative preparations are completed.

I prioritize tasks by assessing the urgency and complexity of each case. I maintain a detailed schedule that highlights critical dates and deadlines, ensuring that high-priority cases are addressed promptly. I also communicate regularly with surgeons and support staff to anticipate any changes or additional needs, allowing me to adapt my scheduling approach accordingly.

To handle last-minute changes or cancellations, I maintain a flexible scheduling approach and keep a reserve list of patients who can be moved up if needed. I promptly communicate any changes to all relevant parties to minimize disruptions. Additionally, I use scheduling software that allows for real-time updates, ensuring that the schedule remains accurate and up-to-date.

I ensure clear communication by using concise and professional language, both in person and through written correspondence. I actively listen to the needs and concerns of patients and medical staff, providing detailed information and answering questions thoroughly. I also utilize email and phone communication effectively, ensuring that all parties are well-informed and up-to-date on scheduling matters.

One challenging situation involved a surgeon who needed to reschedule multiple surgeries due to an emergency. I quickly reassigned the surgeries to other available surgeons and coordinated with the OR team to adjust the schedule. I also informed affected patients promptly, offering alternative dates and ensuring their concerns were addressed. This proactive approach minimized patient inconvenience and maintained surgical efficiency.