In my previous role, we had a sudden influx of patients due to an emergency. I quickly organized the waiting area, prioritized patients based on their conditions, and ensured that each patient received timely attention. I also communicated effectively with the surgical team to manage their schedules, which helped in reducing the overall stress level. My ability to stay calm and think on my feet was crucial in maintaining order and ensuring patient safety.

I prioritize accuracy by double-checking all patient records and surgical schedules before finalizing them. I use a checklist to ensure that all necessary information is included and cross-reference with other documents to verify details. Additionally, I maintain clear communication with the surgical team to confirm schedules and make any necessary adjustments promptly. This systematic approach helps in minimizing errors and ensuring that all information is up-to-date and accurate.

I use a combination of prioritization and time management techniques to handle multiple tasks. I start by identifying the most urgent and critical tasks and tackle them first. I also break down larger tasks into smaller, manageable steps and set realistic deadlines for each. Using tools like to-do lists and calendars helps me stay organized and track my progress. Regularly updating my tasks and adjusting priorities as needed ensures that I can efficiently manage a high workload without compromising on quality.

I strictly adhere to HIPAA guidelines and maintain confidentiality by storing patient information in secure locations, both physically and electronically. I limit access to sensitive data to only those who need it for their roles and ensure that all electronic records are password-protected. Additionally, I educate myself on the latest security practices and regularly review our office's security protocols to identify and address any potential vulnerabilities. My commitment to privacy ensures that patient information is always handled with the utmost care and security.

I have extensive experience with various surgical scheduling software, including Cerner and Epic. I ensure effective use by regularly updating the software with accurate patient information and surgical details. I also conduct periodic training sessions for new staff to familiarize them with the software's features and functionalities. By maintaining a consistent schedule and promptly addressing any software issues, I ensure that the surgical team has access to the most current and reliable information, which is crucial for efficient operations.