I have extensive experience with various surgical scheduling software, including Cerner and Epic. I am proficient in managing patient bookings, coordinating with surgeons, and ensuring all pre-operative requirements are met. My ability to navigate these systems efficiently has significantly improved scheduling accuracy and patient satisfaction.

I prioritize clear communication and flexibility. When faced with last-minute changes, I quickly assess the impact on the schedule and coordinate with the surgical team and support staff to find the best alternative. My proactive approach ensures minimal disruption and maintains a high level of service quality.

I implement a comprehensive checklist approach that includes verifying patient eligibility, confirming surgeon availability, and ensuring all necessary equipment and supplies are ready. Regular follow-ups and updates with all involved parties help in mitigating risks and ensuring a smooth surgical process.

I prioritize tasks based on urgency and complexity. Using a color-coded system in my scheduling software, I categorize surgeries and allocate my time accordingly. This method ensures critical cases are addressed promptly while maintaining efficiency in handling routine procedures.

In a previous role, I encountered a situation where a critical piece of equipment failed on the day of surgery. I quickly mobilized the team to find a replacement, coordinated with another facility, and ensured the patient was informed and reassured. This experience honed my crisis management skills and ability to maintain composure under pressure.