I have five years of experience supervising academic advisors, during which I implemented regular performance reviews and professional development plans. I ensure their growth by providing mentorship, encouraging attendance at workshops, and fostering a collaborative environment where advisors can share best practices.

I address conflicts by first listening to all parties involved to understand the root cause. I then facilitate open communication and mediate solutions that are fair and uphold the institution's values. My approach focuses on maintaining a positive working environment while ensuring student satisfaction.

I use a combination of student feedback surveys, advisor performance metrics, and regular team meetings to monitor quality. I also encourage advisors to participate in training programs and implement best practices, ensuring continuous improvement in service delivery.

I ensure advisors are trained in cultural competency and sensitivity, and I provide resources to support diverse student needs. I also encourage advisors to engage in ongoing learning and to seek feedback from students to adapt their approach accordingly.

In a previous role, I introduced a new advising software system. I managed the transition by providing comprehensive training sessions, creating a support network for advisors, and gathering feedback to make necessary adjustments. The process was smooth, and advisors quickly adapted to the new system.