I have over 10 years of experience in managing patient financial services, including overseeing billing processes, resolving insurance claims issues, and ensuring compliance with healthcare regulations. I have successfully led teams to improve collections rates and reduce denials, which has positively impacted the financial health of the organizations I’ve worked for.

I address billing disputes by thoroughly reviewing the account details, consulting with the patient, and collaborating with the billing team to identify the root cause. I ensure clear communication with the patient, providing detailed explanations and, if necessary, escalating the issue to the insurance provider for resolution. My goal is always to maintain patient satisfaction while ensuring accurate billing.

I focus on optimizing billing processes, reducing claim denials, and improving follow-up on unpaid accounts. This includes training staff on best practices, implementing automated reminders for overdue accounts, and negotiating better payment terms with insurance providers. By streamlining these processes, I’ve been able to significantly improve cash flow in previous roles.

I stay updated on the latest healthcare regulations and billing standards by attending industry conferences, participating in webinars, and reviewing regulatory updates. I also conduct regular audits and training sessions for my team to ensure compliance. In my previous roles, I’ve implemented policies that have consistently met or exceeded regulatory requirements.

In one instance, a system outage caused a backlog of unpaid claims. I quickly organized a cross-functional team to manually process claims while the system was down. I also communicated transparently with patients and staff, ensuring everyone understood the situation and the steps being taken to resolve it. By maintaining clear communication and staying proactive, we minimized the impact on cash flow and patient satisfaction.