I have over five years of experience managing custodial teams in various settings, including schools, hospitals, and office buildings. My role involved overseeing daily operations, scheduling, and ensuring high standards of cleanliness. I successfully implemented new cleaning protocols that improved efficiency and reduced costs by 15%.

I believe in addressing conflicts promptly and directly, fostering open communication. I encourage team members to express their concerns and work together to find solutions. For example, when two team members had a scheduling conflict, I facilitated a meeting where they agreed on a mutually beneficial arrangement.

I prioritize regular training sessions for my team on the latest health and safety regulations. I also conduct periodic audits to ensure compliance and maintain detailed records of all training and inspections. This proactive approach has resulted in zero health and safety violations in my previous roles.

I motivate my staff by recognizing their hard work and achievements, both individually and as a team. I also provide opportunities for professional development and encourage feedback to improve our processes. For instance, I implemented a 'Custodian of the Month' award that boosted morale and productivity.

During a major facility event, we faced a sudden influx of attendees, which led to an unexpected increase in cleaning demands. I quickly reassigned staff, prioritized high-traffic areas, and coordinated with event organizers to manage the situation effectively, ensuring the venue remained clean and safe throughout the event.