In a previous role, I encountered a customer who was upset due to a delayed service. I listened attentively, empathized with their frustration, and quickly coordinated with the technical team to expedite the service. I kept the customer informed throughout the process, which helped in calming them down. By the end, the customer appreciated the transparency and the prompt action, leading to a positive resolution.

I prioritize tasks based on their urgency and impact on the business. I use tools like to-do lists and calendars to organize my workload. For instance, if a service outage affects multiple clients, I would address that immediately. I also communicate with my team to delegate tasks when necessary, ensuring that all critical issues are handled promptly and efficiently.

I believe in active listening and clear communication to ensure high-quality customer service. I always strive to understand the customer's needs fully before offering solutions. Additionally, I maintain a positive and patient demeanor, even in stressful situations. Regular training and staying updated with industry best practices also help me deliver exceptional service consistently.

I view feedback as an opportunity for growth. When receiving positive feedback, I express gratitude and use it to reinforce my strengths. For negative feedback, I remain open-minded, seeking to understand the underlying issues. I take actionable steps to improve based on this feedback, ensuring that I learn and grow from every experience.

In my last job, a customer needed assistance outside of regular business hours. Understanding the urgency, I stayed late to ensure their issue was resolved promptly. I also followed up the next day to confirm everything was working smoothly. This proactive approach not only resolved the immediate problem but also built a lasting positive relationship with the customer.