In my previous role, a customer was upset because their prescription was delayed. I listened carefully to their concerns, empathized with their situation, and explained the reasons for the delay. I then offered a temporary solution, such as a sample medication, and assured them that I would follow up to ensure their prescription was filled promptly. This approach helped to de-escalate the situation and maintain a positive customer experience.

I prioritize tasks by assessing their urgency and importance. For example, I would first address any immediate patient needs, such as filling prescriptions or answering urgent inquiries. Next, I would tackle administrative tasks that support the daily operations of the pharmacy. I also use a to-do list to keep track of tasks and ensure nothing is overlooked. This method helps me manage my time effectively and maintain a high level of productivity.

To ensure accuracy, I follow a systematic process. I double-check the prescription details, including the patient's name, medication, dosage, and quantity, against the doctor's order. I also verify the medication with the pharmacist before dispensing it. Additionally, I use barcode scanning technology whenever possible to reduce the risk of errors. These steps help me maintain a high level of accuracy and patient safety.

I stay updated by regularly reviewing pharmaceutical journals, attending continuing education courses, and participating in professional development workshops. I also follow industry news and updates from regulatory bodies. By staying informed, I can ensure that I am providing the most current and accurate information to patients and colleagues, which is essential in maintaining high standards of care.

If a patient experiences an adverse reaction, my first step would be to immediately stop administering the medication and notify the pharmacist. I would then document the reaction, including symptoms and the time they occurred. Next, I would reassure the patient and provide any necessary first aid or comfort measures. Finally, I would follow the pharmacy's protocol for reporting adverse reactions and work with the pharmacist to determine the next steps, such as contacting the prescribing doctor or arranging for further medical evaluation.