In my previous role, a batch of components failed our quality tests. I coordinated with the supplier to understand the root cause, which was a deviation in manufacturing process. Together, we implemented corrective actions, including additional quality checks and training for their staff. This not only resolved the immediate issue but also improved the overall quality of future shipments.

I conduct regular audits and assessments of supplier facilities to ensure compliance with our quality standards. I also work closely with suppliers to improve their processes through training and feedback. Additionally, I implement robust quality control measures in our receiving process to catch any non-conforming items early.

I believe in open and transparent communication, setting clear expectations, and providing timely feedback. I also focus on building mutual trust by being fair and consistent in my dealings. Regular meetings and updates help in aligning our goals and ensuring that both parties are satisfied with the partnership.

I first try to understand the root cause of the failures and work collaboratively with the supplier to address them. If improvements are not seen, I escalate the issue to higher management and explore alternative suppliers. It's important to have contingency plans in place to minimize disruptions to our production.

Data analysis is crucial in identifying trends and patterns in supplier performance. I use metrics such as defect rates, on-time delivery, and compliance scores to evaluate suppliers. This data helps in making informed decisions about which suppliers to continue working with and where improvements are needed.