I have over five years of experience managing a sleep center, overseeing daily operations, ensuring compliance with healthcare regulations, and supervising a team of technicians. I have successfully implemented new protocols that improved patient satisfaction and streamlined administrative processes.

I prioritize patient feedback and address complaints promptly by listening to their concerns, investigating the issue, and implementing solutions to prevent recurrence. I also ensure that my team is trained to handle patient interactions professionally and empathetically.

I ensure accurate sleep study results by maintaining high standards of equipment calibration and ensuring that technicians are well-trained. I also conduct regular quality checks and encourage a culture of continuous improvement among the team.

I use a combination of software tools and personal oversight to create balanced schedules that account for staff availability and workload. I also ensure that there is adequate coverage for peak times and provide support to staff during busy periods.

I stay updated on relevant healthcare regulations and ensure that all policies and procedures are in compliance. I conduct regular audits, provide training to staff, and maintain thorough documentation to ensure adherence to all regulatory requirements.