I have over 10 years of experience in revenue cycle management, primarily in healthcare settings. I have managed teams responsible for patient registration, insurance verification, billing, and collections. My experience includes implementing process improvements that reduced denials by 20% and increased cash flow by 15%.

When disputes or denials arise, I first analyze the root cause to determine if it's a system error, coding issue, or a misunderstanding. I then work with the relevant team members to correct the issue and resubmit the claim. I also ensure that we document the resolution process to prevent future occurrences.

I focus on reducing the time from patient registration to payment posting. This includes optimizing workflows, ensuring accurate coding, and timely follow-up on unpaid claims. I also implement regular training for staff to stay updated on insurance regulations and best practices.

I stay current with regulatory changes and ensure that all team members are trained accordingly. I conduct regular audits to verify compliance and implement corrective actions as needed. I also maintain strong relationships with compliance officers to stay informed of any new requirements.

During a system upgrade, we experienced a significant backlog in claims processing. I quickly organized a cross-functional team to manually review and resubmit claims while the system was being fixed. We worked extended hours and communicated transparently with stakeholders to manage expectations and resolve the issue within two weeks.