I have extensive experience with various revenue cycle management systems, including Epic, Cerner, and Meditech. I have successfully implemented and optimized these systems to improve billing accuracy and reduce denials. My role involved training staff, configuring system settings, and ensuring compliance with regulatory requirements.

When disputes or denials arise, I first analyze the root cause to determine if it's a system error, coding issue, or a process failure. I then collaborate with the relevant departments to resolve the issue promptly. My approach includes implementing preventive measures to avoid future occurrences, such as updating training programs or refining workflows.

To improve cash flow and reduce AR days, I focus on optimizing billing processes, enhancing patient communication, and ensuring timely follow-ups. I also implement technology solutions like automated reminders and electronic payment options. Additionally, I conduct regular audits to identify and address bottlenecks in the revenue cycle.

Ensuring compliance involves staying updated on the latest healthcare regulations and training the team accordingly. I conduct regular audits and implement internal controls to monitor adherence. I also work closely with legal and compliance departments to address any issues and ensure our practices meet all regulatory standards.

I once led a department-wide transition to a new billing system. I organized comprehensive training sessions, created detailed documentation, and established a support team to assist with the transition. By maintaining open communication and addressing concerns proactively, we successfully minimized disruptions and achieved a smooth implementation.