In my previous role, we experienced a sudden influx of patients due to a community health crisis. I quickly organized a team to triage patients, ensuring that critical cases were prioritized. I also communicated with hospital administration to secure additional resources. By maintaining clear communication and staying calm under pressure, we were able to stabilize the situation and provide appropriate care to all patients.

I believe in leading by example and setting clear expectations. I conduct regular training sessions and provide ongoing feedback to ensure that all team members are up-to-date with best practices. Additionally, I encourage a culture of continuous improvement by regularly reviewing patient feedback and implementing changes based on their experiences.

I approach conflicts with a focus on understanding the root cause. I facilitate open and honest communication between parties, encouraging them to express their concerns and perspectives. By mediating discussions and finding common ground, I help resolve conflicts in a way that strengthens team cohesion and maintains a positive work environment.

I prioritize tasks based on urgency and impact. I use tools like Gantt charts and project management software to track deadlines and dependencies. By breaking down larger projects into smaller, manageable tasks, I ensure that nothing falls through the cracks. I also delegate responsibilities to team members based on their strengths to maximize efficiency.

In my last position, I led the implementation of a new electronic health record system. I started by conducting a thorough needs assessment and selecting a system that met our requirements. I then organized training sessions for the staff and provided ongoing support during the transition. The new system improved efficiency and patient satisfaction, demonstrating the importance of careful planning and communication during implementation.