In my previous role, we had a patient who experienced a sudden cardiac arrest during a routine procedure. I quickly assessed the situation, directed the team to initiate CPR, and coordinated with the emergency response team. By maintaining clear communication and ensuring everyone knew their roles, we were able to stabilize the patient until the ambulance arrived. This experience reinforced the importance of staying calm under pressure and effectively managing a crisis.

I prioritize tasks based on patient needs, urgency, and the team's strengths. For example, if a patient requires immediate attention, I ensure that the most qualified nurse is assigned to the case. I also delegate responsibilities by considering each team member's skills and workload. Regular check-ins and open communication help me stay informed about their progress and any challenges they might face, allowing me to adjust assignments as needed.

I focus on clear communication with patients and their families, ensuring they understand their care plan and any changes. I also encourage feedback from patients and use it to make improvements. Regular training and updates for the team on best practices and new techniques help maintain high standards. Additionally, I conduct regular audits of patient care records to ensure compliance with protocols and identify areas for improvement.

I address conflicts by first understanding the root cause and then facilitating a constructive dialogue between the parties involved. I encourage open communication and active listening to ensure everyone feels heard. If necessary, I mediate the discussion to find a mutually agreeable solution. I also follow up to ensure the issue is resolved and to prevent similar conflicts in the future.

In my previous role, I was responsible for implementing a new infection control protocol. I started by educating the team on the importance of the new measures and provided hands-on training. I also created a checklist to ensure compliance and conducted regular audits. By involving the team in the process and addressing any concerns, we successfully integrated the new protocol, reducing infection rates significantly.