I have over five years of experience managing a busy medical office, where I oversaw daily operations, staff scheduling, and patient flow. My role included ensuring compliance with healthcare regulations, optimizing workflows, and handling patient complaints. I also collaborated with physicians and administrative teams to improve efficiency and patient satisfaction. My background in healthcare administration and familiarity with EHR systems allowed me to streamline processes and reduce wait times. I take pride in creating a well-organized environment that supports both staff and patients.

I address conflicts promptly and professionally by first listening to all parties involved to understand the root cause. I then facilitate a constructive discussion to find a resolution that aligns with office policies and maintains a positive work environment. If needed, I mediate or involve HR for serious issues. My goal is to foster teamwork and respect, ensuring minimal disruption to patient care. Clear communication and setting expectations upfront help prevent recurring conflicts.

I stay updated on HIPAA and other regulations through continuous training and by implementing strict office protocols. I conduct regular staff training sessions on privacy practices and secure handling of patient records. Audits are performed to ensure compliance, and I address any gaps immediately. By fostering a culture of accountability and providing clear guidelines, I minimize risks of violations. My proactive approach ensures our office meets all legal and ethical standards.

I prioritize clear communication, efficient scheduling, and a welcoming environment to enhance patient satisfaction. I train staff to be empathetic and responsive to patient needs. Implementing feedback systems helps identify areas for improvement, and I address concerns promptly. Streamlining check-in processes and reducing wait times also contribute to positive experiences. By focusing on patient-centered care, I ensure high satisfaction scores and repeat visits.

I prioritize tasks based on urgency and delegate responsibilities to trained staff to ensure timely completion. Using EHR systems, I track deadlines and set reminders for pending items. Clear workflows and regular team check-ins help prevent delays. If bottlenecks arise, I step in to assist or reallocate resources. My systematic approach ensures that critical tasks, like referrals and authorizations, are handled efficiently without compromising quality.