I have over five years of hands-on experience with medical coding systems, including ICD-10, CPT, and HCPCS. In my previous role, I was responsible for ensuring accurate coding for a high-volume healthcare facility, which involved staying updated on coding guidelines and training staff on compliance. I also conducted regular audits to maintain accuracy and resolve discrepancies, ensuring seamless billing processes and minimizing claim denials.

I prioritize continuous education by organizing monthly training sessions and subscribing to industry newsletters and webinars. I also encourage my team to pursue certifications like CPC or CCS and provide access to coding resources. By fostering a culture of learning, I ensure the team remains compliant with evolving regulations, reducing errors and improving overall efficiency.

In one instance, a claim was repeatedly denied due to mismatched codes. I reviewed the patient’s records, identified the root cause as an outdated ICD-10 code, and collaborated with the billing team to correct it. I also implemented a double-check system for similar cases, which reduced denials by 20% and improved revenue cycle performance.

I address conflicts by fostering open communication and mediating discussions to understand all perspectives. For example, when two coders disagreed on a complex case, I facilitated a meeting to review guidelines and reach a consensus. This approach not only resolved the issue but also strengthened team collaboration and trust.

I implement regular audits, provide ongoing training, and use coding software to streamline processes. I also establish clear workflows and assign cases based on team members’ expertise. By monitoring key metrics like denial rates and turnaround times, I identify areas for improvement and ensure consistent accuracy and efficiency in coding operations.