I have over 10 years of experience in hospice care, including five years as a supervisor. I have successfully led teams of up to 20 nurses, ensuring they provide compassionate and high-quality care to patients. My approach involves clear communication, regular team meetings, and ongoing training to address any challenges and maintain a supportive work environment.

I believe in addressing conflicts promptly and fairly. I start by listening to all parties involved to understand the root cause. Then, I facilitate a constructive dialogue to find a mutually acceptable solution. If necessary, I involve HR for mediation. My goal is to maintain a harmonious team dynamic while ensuring patient care is not compromised.

I implement a comprehensive compliance program that includes regular audits, training sessions, and clear documentation practices. I also foster a culture of accountability by encouraging staff to report any potential issues. By staying updated on regulatory changes, I ensure our policies and procedures are always aligned with the latest standards.

I prioritize the emotional well-being of my team by offering regular debriefing sessions, access to counseling services, and fostering a supportive work environment. I also recognize and celebrate their hard work through appreciation events and personalized thank-you notes. By addressing their emotional needs, I help maintain a resilient and motivated team.

In one instance, a patient's family requested aggressive treatment despite the patient's advanced directives. I had to balance the family's wishes with the patient's autonomy. I facilitated a family meeting to discuss the patient's preferences and the ethical implications. Ultimately, we respected the patient's directives, which required navigating sensitive emotions and ensuring the family felt heard and supported.