I have over five years of experience in managing food service operations, including overseeing daily kitchen activities, ensuring compliance with health and safety regulations, and managing a team of 20 staff members. I have successfully implemented new menu items that increased sales by 15% and streamlined kitchen processes to improve efficiency.

I believe in addressing customer complaints promptly and professionally. I listen to their concerns, apologize for any inconvenience, and offer a solution such as a replacement or refund. This approach has helped me maintain a high customer satisfaction rate and resolve issues before they escalate.

I focus on setting clear expectations, providing regular feedback, and recognizing achievements. I also invest in staff training to enhance their skills and confidence. By fostering a positive work environment and offering growth opportunities, I have been able to maintain a motivated and dedicated team.

I adhere to strict food safety protocols, including regular staff training, temperature monitoring, and regular kitchen inspections. I also source high-quality ingredients and conduct regular taste tests to ensure consistency and quality. These practices have resulted in zero food safety incidents and high customer satisfaction.

During a peak service hour, we experienced a kitchen equipment failure that disrupted our operations. I quickly reassigned tasks, prioritized orders, and communicated with customers about the delay. By maintaining calm and efficient management, we managed to minimize the impact and ensure customer satisfaction.