In my previous role, a customer became upset because their order was incorrect. I quickly apologized and offered to remake the order immediately. I also provided a complimentary beverage to show our commitment to customer satisfaction. This approach not only resolved the issue but also turned the customer's experience around, leading to positive feedback.

I implement a rigorous cleaning schedule that includes regular sanitization of all surfaces, equipment, and utensils. I also conduct daily inspections to ensure that all staff follow proper food handling procedures. Additionally, I provide ongoing training to staff on food safety protocols to maintain compliance with health regulations.

I use a combination of demand forecasting and inventory tracking software to predict food needs accurately. I also implement a 'first in, first out' system to manage stock rotation. To reduce waste, I encourage staff to use leftover ingredients creatively in new dishes and donate surplus food to local charities when possible.

I maintain a flexible schedule that allows for adjustments when conflicts arise. I also keep a roster of part-time and temporary staff who can be called in as needed. Communication is key; I ensure that all staff are aware of their schedules well in advance and provide support to those who may need time off for personal reasons.

I have experience in creating diverse menus that cater to various dietary preferences and restrictions. I conduct regular surveys to gather customer feedback and preferences. I also collaborate with chefs to introduce new dishes seasonally, ensuring that the menu remains fresh and appealing. This approach helps in maintaining customer satisfaction and increasing repeat visits.