I have over 10 years of experience managing teams of Advanced Clinical Providers, including Nurse Practitioners and Physician Assistants. In my previous role, I successfully led a team of 15 providers, ensuring they met performance metrics and maintained high patient satisfaction scores. I implemented regular training sessions and mentorship programs to support their professional growth and improve clinical outcomes.

I believe in addressing conflicts promptly and transparently. I encourage open communication and create a safe environment where team members feel comfortable expressing their concerns. When conflicts arise, I facilitate discussions to understand the root cause and mediate solutions that align with our team goals and values. My approach is to foster collaboration and mutual respect, ensuring that conflicts are resolved constructively.

I implement a comprehensive compliance program that includes regular training sessions, policy reviews, and audits. I work closely with my team to ensure they understand and adhere to all relevant regulations. Additionally, I maintain open lines of communication with regulatory bodies to stay updated on any changes. By fostering a culture of compliance, I ensure that our practices are always in line with the latest standards.

I use a combination of quantitative and qualitative metrics to assess performance. This includes patient satisfaction scores, clinical outcomes, and adherence to protocols. I also conduct regular performance reviews and 360-degree feedback sessions to gather insights from peers and patients. By analyzing these metrics, I can identify areas for improvement and implement targeted interventions to enhance overall team effectiveness.

In a previous role, I had to address underperformance of a team member who was not meeting clinical standards. After providing coaching and additional training, their performance did not improve. I had to make the difficult decision to terminate their employment to protect patient safety and maintain team morale. This decision was made after careful consideration and with the support of HR, ensuring a fair and transparent process.