I have over five years of experience supervising both administrative and patient care teams. In my previous role, I managed a team of 20 staff members, ensuring smooth operations and high-quality patient care. I implemented systems to improve communication and efficiency, which resulted in a 15% increase in patient satisfaction scores.

I address conflicts promptly and fairly by listening to all parties involved, identifying the root cause, and finding a mutually agreeable solution. I believe in maintaining open communication and fostering a respectful work environment to prevent future conflicts.

I stay updated on healthcare regulations and provide regular training to my team. I also conduct routine audits to ensure compliance and implement corrective actions when necessary. This proactive approach helps maintain a safe and compliant environment.

I prioritize tasks based on urgency and impact on patient care. I use tools like task management software and daily huddles to ensure everyone is aligned and focused on critical tasks. This helps us manage our workload efficiently without compromising quality.

In a previous role, I noticed delays in patient intake processes. I introduced a streamlined intake form and trained staff on efficient data entry, reducing wait times by 20%. This improvement directly enhanced the patient experience and staff productivity.