I have extensive experience in coordinating care for patients undergoing structural heart procedures, including TAVR and MitraClip. My role involves pre-procedure patient education, ensuring all necessary tests and consultations are completed, and collaborating with the multidisciplinary team to develop a comprehensive care plan. Post-procedure, I monitor patient recovery, manage complications, and provide ongoing support to ensure optimal outcomes.

I prioritize tasks by assessing the urgency and impact on patient outcomes. I use a combination of tools, such as task lists and calendars, to manage my time effectively. I also maintain open communication with my team to delegate tasks when necessary and ensure that critical patient needs are addressed promptly.

I use a patient-centered approach to education, starting with clear, simple explanations and using visual aids like diagrams and videos. I encourage questions and provide written materials for reference. I also involve family members in the education process to ensure a supportive environment and reinforce key messages.

I approach conflicts with an open mind and a focus on patient care. I listen to all perspectives, seek to understand the root cause of the issue, and work collaboratively to find a solution. I also facilitate open communication and encourage team members to express their concerns constructively to maintain a positive and effective working environment.

When our program transitioned to a new electronic health record system, I took the initiative to attend training sessions and familiarize myself with the new software. I also provided support to my colleagues by sharing tips and troubleshooting issues. This proactive approach helped ensure a smooth transition and minimal disruption to patient care.