In a previous role, I managed a key account that was experiencing significant issues with product quality. I initiated a comprehensive audit to identify the root cause and collaborated with our internal teams to implement corrective actions. Additionally, I established regular check-ins with the client to ensure transparency and address any emerging concerns promptly. This proactive approach not only resolved the immediate issue but also strengthened the client's trust in our partnership.

I prioritize accounts based on their strategic importance, potential revenue impact, and current engagement level. I use a CRM system to track all interactions and set clear milestones for each account. Regular reviews and updates help me stay on top of deadlines and ensure that no account is neglected. I also leverage my team's expertise to delegate tasks effectively, ensuring that all high-priority accounts receive the attention they deserve.

Building strong relationships starts with understanding the stakeholders' needs and goals. I conduct thorough research and engage in open, honest communication to establish trust. Regular face-to-face meetings, whether virtual or in-person, are crucial for maintaining rapport. I also ensure that I deliver on my commitments and provide value beyond the expected, which helps in fostering long-term partnerships.

When a client is dissatisfied, my first step is to listen actively and empathetically to understand their concerns fully. I then work quickly to gather all necessary information and involve the relevant internal teams to find a resolution. Transparency and regular updates are key; I keep the client informed at every stage of the process. My goal is to not only resolve the issue but also to exceed their expectations, thereby reinforcing their trust in our partnership.

In my previous roles, I've successfully collaborated with various departments such as sales, product development, and customer service to deliver comprehensive solutions to clients. I ensure alignment by setting clear objectives and timelines, facilitating regular meetings, and fostering open communication channels. By maintaining a collaborative mindset and encouraging feedback, I can effectively coordinate efforts and deliver results that meet both client and organizational goals.