During my previous role, I encountered a situation where a resident became unresponsive and showed signs of distress. I immediately initiated emergency protocols, alerted the nursing staff, and provided basic life support until the medical team arrived. I maintained calm and communicated effectively with the team to ensure the resident received timely care. This experience reinforced my ability to act swiftly and collaboratively in high-stress situations.

I prioritize tasks based on the urgency and severity of residents' needs. I start by addressing immediate health concerns and then move on to daily care routines. Using a checklist helps me ensure that all essential tasks are completed efficiently. I also communicate regularly with the nursing staff to adjust priorities as needed and provide the best care possible.

I believe in active listening and empathy as key strategies for building relationships. I take the time to understand each resident's preferences and concerns, and I communicate openly with families about their loved one's well-being. Regular updates and involving families in care decisions help foster trust and a supportive environment.

I approach conflicts with a problem-solving mindset. I seek to understand the other person's perspective and aim for a mutually beneficial resolution. Open communication and respect are crucial; I express my concerns calmly and listen to feedback. If necessary, I involve higher management to mediate and ensure a fair outcome.

I am committed to continuous learning and regularly attend workshops and seminars to stay updated with the latest care practices. I also seek feedback from peers and supervisors to identify areas for improvement. Additionally, I engage with online forums and journals to broaden my knowledge and enhance my skills, ensuring I provide the highest standard of care.