During my previous role, I encountered a situation where a patient was experiencing severe anxiety due to a medical procedure. I maintained a calm demeanor and used active listening to understand their concerns. I reassured them by explaining each step of the procedure and continuously checked in with them to ensure they felt comfortable. This approach not only helped the patient feel at ease but also allowed the medical team to proceed smoothly.

I prioritize tasks based on the urgency and severity of the patients' needs. I start by addressing immediate health concerns and then move on to routine care tasks. Using a checklist helps me ensure that I don't overlook any essential duties. Additionally, I communicate regularly with the nursing team to coordinate care and adjust priorities as needed.

I utilize visual aids and simple, clear language to communicate effectively with patients who have limited English proficiency. I also encourage them to bring a family member or friend who can translate if necessary. Additionally, I am familiar with basic phrases in several languages to facilitate basic communication and ensure understanding of care instructions.

I manage stress by practicing deep breathing exercises and maintaining a positive mindset. I also take short breaks when possible to recharge and refocus. Engaging with colleagues for support and sharing experiences helps in maintaining a positive attitude. Recognizing the impact of my work on patients' well-being also motivates me to stay positive and resilient.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, updating medical histories, and documenting care plans. I understand the importance of accuracy and confidentiality in EHR management and always ensure that my entries are precise and secure. My experience with EHRs has enhanced my efficiency and coordination with the healthcare team.