In a previous role, I encountered a client who was dissatisfied with the service provided. I initiated a series of meetings to understand their concerns and tailored our approach to meet their specific needs. By maintaining open communication and demonstrating empathy, I was able to rebuild trust and ultimately enhance our service delivery, resulting in a positive outcome for both the client and the company.

I prioritize tasks based on the urgency and impact on client satisfaction. Using a task management tool, I categorize tasks into high, medium, and low priority. High priority tasks are addressed immediately, while medium and low priority tasks are scheduled for later in the week. This approach ensures that critical client needs are met promptly while maintaining a balanced workload.

I focus on understanding the client's business objectives and aligning our services to support their goals. Regular communication through emails, calls, and face-to-face meetings helps in building rapport. I also seek feedback regularly to ensure we are meeting their expectations and make adjustments as needed. This proactive approach fosters trust and long-term relationships.

I approach conflicts with a problem-solving mindset. First, I listen to the client's perspective to understand the root cause of the disagreement. Then, I present solutions that address their concerns while also considering our company's policies. By maintaining a calm and professional demeanor, I aim to resolve conflicts amicably and ensure the client feels heard and valued.

In my last position, I led a team project that involved developing a comprehensive strategy for a major client. I coordinated team efforts, ensuring clear communication and collaboration. By leveraging each team member's strengths, we delivered a successful project that exceeded client expectations and resulted in a significant increase in client satisfaction and retention.