In my previous role, I managed patient records using electronic health record (EHR) systems, ensuring accuracy and confidentiality. I regularly updated patient information, scheduled follow-ups, and coordinated with healthcare providers to maintain seamless care. My attention to detail and understanding of HIPAA regulations ensured compliance and minimized errors. I also streamlined record-keeping processes, improving efficiency and reducing administrative burdens for the team.

I prioritize tasks by assessing urgency and patient needs, using tools like task lists and EHR reminders. I focus on time-sensitive tasks first, such as medication administration or critical test results, while ensuring routine care isn’t neglected. Effective communication with the team helps delegate tasks when necessary. Staying organized and adaptable allows me to handle high-pressure situations while maintaining quality care for all patients.

I use clear, empathetic communication to bridge gaps between patients and providers. I actively listen to patient concerns, summarize key points, and relay accurate information to providers. I also educate patients about their care plans in simple terms, ensuring they understand their treatment. Utilizing EHR systems for documentation and follow-ups helps maintain consistent communication and ensures all parties are informed and aligned.

I approach complaints with empathy and professionalism, listening carefully to understand the issue. I acknowledge their concerns, apologize if necessary, and work collaboratively to find a solution. If the situation escalates, I involve a supervisor or provider to ensure the patient feels heard and supported. My goal is to resolve conflicts promptly while maintaining trust and a positive patient experience.

I stay informed by attending workshops, webinars, and industry conferences. I also subscribe to medical journals and follow updates from organizations like the CDC and AMA. Regularly reviewing facility policies and participating in team training sessions ensures I adhere to current regulations. Continuous learning helps me provide high-quality care and adapt to evolving standards in ambulatory care.