In my previous role, I encountered a case involving a family dealing with substance abuse and domestic violence. I coordinated with a multidisciplinary team to provide immediate safety for the children and long-term support for the parents. This included arranging temporary foster care, facilitating therapy sessions, and connecting the family to community resources. My approach was to maintain open communication, ensure the family felt supported, and gradually empower them to take control of their situation.

I prioritize tasks based on urgency and the potential impact on the client's well-being. Using a case management system, I categorize cases into immediate, short-term, and long-term needs. This helps me allocate my time efficiently and ensures that critical issues are addressed promptly. Regular check-ins and updates with clients also help me stay responsive to their evolving needs.

Maintaining client confidentiality is paramount. I adhere to strict protocols regarding data protection and only share information with authorized personnel. I also ensure that all interactions with clients are documented accurately and securely. Regular training on ethical standards and legal requirements helps me stay updated and compliant with all regulations.

When clients are resistant, I first seek to understand their perspective and concerns. I employ empathy and active listening to build trust and rapport. Offering choices and involving the client in decision-making can also increase their engagement. If resistance persists, I consult with colleagues or supervisors for alternative strategies to ensure the client's needs are still being addressed.

In crisis situations, my priority is to ensure immediate safety and stabilize the client. I use crisis intervention techniques such as active listening, de-escalation, and providing clear, concise information. I also coordinate with emergency services if necessary. Post-crisis, I focus on long-term planning and support to prevent future incidents. Regular debriefings and self-care practices help me manage the stress associated with these situations.