One challenging case involved a family with multiple complex needs, including mental health issues and substance abuse. I coordinated with various agencies to provide a comprehensive support plan, including therapy, rehabilitation, and housing assistance. Regular follow-ups and clear communication with the family were crucial in ensuring they received the necessary resources and felt supported throughout the process.

I prioritize tasks based on the urgency and complexity of each case. I use a case management system to track deadlines and milestones, ensuring that critical issues are addressed first. Regularly reviewing and updating my task list helps me stay organized and responsive to the needs of all clients.

In such situations, I first try to understand the underlying reasons for the resistance. I engage in open and non-judgmental communication, emphasizing the benefits of the services. If needed, I involve a supervisor or a peer to provide additional support and perspective. Building trust and rapport is key to overcoming resistance and helping the client see the value in the offered services.

I strictly adhere to confidentiality protocols by only discussing client information within necessary boundaries and ensuring secure storage of records. I regularly review ethical guidelines and seek training to stay updated on best practices. Open communication with clients about confidentiality and obtaining informed consent are also essential steps I take to maintain trust and ethical standards.

I maintain regular contact with other agencies and stakeholders through meetings, emails, and collaborative platforms. I ensure that all parties are informed about the client's progress and any changes in their situation. Clear documentation and sharing of case notes facilitate seamless communication and collaboration, ensuring that all stakeholders are aligned and working towards the same goals.