In my previous role, I encountered a resident who was particularly agitated and refused care. I first ensured their safety and then calmly engaged them in conversation, validating their feelings and explaining the care needed. I offered choices to empower them, which helped in de-escalating the situation. By maintaining a calm and respectful demeanor, I was able to provide the necessary care while respecting their autonomy.

I prioritize tasks based on urgency and the needs of the patients. For example, if a patient requires immediate attention, I address that first. Simultaneously, I manage clerical tasks by organizing them into categories: urgent, important, and routine. This allows me to balance both roles effectively, ensuring that patient care is never compromised while keeping administrative tasks up to date.

I ensure patient confidentiality by keeping all patient information secure and only discussing sensitive details in private settings. I am meticulous about not leaving patient files unattended and always log out of electronic systems when not in use. Additionally, I regularly review HIPAA guidelines to stay updated on any changes and reinforce my commitment to patient privacy.

When assisting a patient with mobility issues, I first assess their needs and capabilities. I ensure that the environment is safe by removing any obstacles and using appropriate equipment like gait belts or transfer boards. I provide verbal cues and physical support, maintaining a stable and secure stance. I also educate the patient on safe practices and encourage them to participate as much as possible to promote independence and prevent injury.