In my previous role, we experienced a sudden increase in customer demand during a shift change, causing a bottleneck. I quickly reassigned team members to high-traffic areas, ensuring clear communication about priorities. I also coordinated with the incoming shift to maintain continuity, which helped us manage the surge efficiently and maintain customer satisfaction.

I prioritize tasks based on urgency and impact on customer experience. During peak hours, I ensure that team members are focused on high-impact activities like customer service and critical operational tasks. I use a task management tool to track progress and adjust assignments as needed, ensuring that no critical task is overlooked and the team remains productive.

Effective communication is key. I hold brief daily meetings to set clear goals and expectations. During the shift, I use a combination of verbal updates, digital communication tools, and visual cues like whiteboards to keep everyone informed. I encourage open dialogue and feedback, which helps in quickly addressing any issues and maintaining a cohesive team dynamic.

I approach conflicts with a focus on understanding each party's perspective and finding a mutually beneficial solution. I encourage open dialogue and active listening, ensuring that everyone feels heard. If necessary, I mediate discussions to guide the team towards a resolution that respects individual needs while aligning with team and organizational goals.

During a challenging period, I focused on recognizing individual and team achievements, no matter how small. I implemented a 'Shout Out' board where team members could acknowledge each other's efforts. Additionally, I ensured regular communication about our progress and the impact of our work, which boosted morale and motivated the team to overcome challenges together.