In my previous role, a volunteer was not following protocol, which led to a safety concern. I calmly addressed the issue, explained the importance of adhering to guidelines, and provided additional training. This approach resolved the situation without escalating tensions and ensured a safe environment for everyone.

I prioritize tasks based on urgency and impact. For example, addressing immediate safety concerns comes first, followed by ensuring the shelter is clean and stocked with supplies. I also delegate tasks to team members based on their strengths to maximize efficiency.

I foster a positive environment by leading with empathy, recognizing team members' efforts, and addressing concerns promptly. For clients, I ensure clear communication and provide resources to help them feel supported during their stay at the shelter.

I would first assess the situation to ensure everyone's safety. Then, I would calmly engage the client, using active listening to understand their needs or frustrations. If necessary, I would follow the shelter's protocol for handling disruptive behavior, involving other staff if needed.

In my previous role as a Shelter Assistant, I often led shifts during peak times. I managed a team of five, ensuring tasks were completed efficiently and addressing any issues that arose. My experience has taught me to stay calm under pressure and make quick, informed decisions.