I have over three years of experience in ServiceNow development, focusing on custom application development and system integrations. I've successfully implemented several modules including ITSM, ITOM, and CSM, enhancing workflow automation and user experience. My expertise includes scripting with Jelly, JavaScript, and AngularJS, along with proficiency in ServiceNow's Studio and App Engine.

I approach troubleshooting methodically, starting with understanding the issue through detailed questioning and reviewing logs. I use ServiceNow's built-in tools like Event Logs and Diagnostics to pinpoint errors. For scripted solutions, I debug using print statements and the Script Debugger. Collaboration with the team is crucial; I often consult with colleagues or the ServiceNow community for insights.

I prioritize security by adhering to best practices such as role-based access control, encrypting sensitive data, and regularly updating to the latest patches. I ensure compliance with industry standards by implementing audit trails and conducting regular security audits. Additionally, I stay updated with ServiceNow's security features and enhancements to proactively address potential vulnerabilities.

I led a project to integrate ServiceNow with an external CRM system, which was challenging due to data synchronization issues. I overcame this by developing a robust middleware using REST APIs and scheduled jobs to sync data bi-directionally. Regular testing and feedback loops with stakeholders ensured the solution met all requirements, resulting in a seamless integration.

I stay current by actively participating in ServiceNow's community forums, attending webinars, and enrolling in certification courses. I also follow ServiceNow's release notes and engage with the developer community on platforms like GitHub. This continuous learning ensures I can leverage new features and technologies to enhance our ServiceNow environment.