In my previous role as a Service Unit Manager, I implemented a customer feedback system that significantly improved our service delivery. By analyzing feedback, we were able to identify key areas for improvement and tailor our services to better meet customer needs. This initiative resulted in a 20% increase in customer satisfaction scores within the first year.

Conflict resolution is about active listening and finding common ground. In one instance, I mediated between two teams with differing priorities. By understanding each team's goals and constraints, I facilitated a compromise that aligned their objectives and ensured smooth service operations.

I focus on setting clear, achievable targets and providing regular feedback. By breaking down larger goals into smaller, manageable tasks, I help the team stay motivated and on track. Regular performance reviews and open communication channels also ensure that any issues are addressed promptly, keeping the team aligned with their objectives.

I encourage a culture of continuous improvement by promoting a learning environment where team members are encouraged to share ideas and best practices. Regular training sessions and workshops help keep the team updated with the latest industry trends and technologies, fostering innovation and efficiency.

When faced with a significant change, such as a new software implementation, I ensured clear communication and provided comprehensive training to ease the transition. By involving team leaders in the planning process and addressing concerns proactively, we minimized disruptions and maintained service quality.