In my previous role as a Customer Service Representative, I once handled over 50 inquiries in a single day. I prioritized urgent issues and used a ticketing system to track each case. By maintaining clear communication with my team and leveraging our CRM tools, I was able to resolve all inquiries within the same day, ensuring customer satisfaction and minimizing wait times.

I implement a structured workflow that includes setting clear deadlines, assigning tasks based on team members' strengths, and conducting regular check-ins. I also utilize project management software to track progress and ensure transparency. By fostering a collaborative environment and providing timely feedback, I ensure that all service requests are completed efficiently and on time.

In a previous role, I encountered a conflict between two team members over a project deadline. I scheduled a private meeting with each of them to understand their perspectives and then facilitated a joint discussion. By encouraging open communication and finding a compromise that respected both their concerns, I was able to resolve the conflict and maintain a positive team dynamic.

I use a combination of digital tools and traditional methods to stay organized. I maintain a detailed calendar, set daily priorities, and use task management software to track progress. I also create checklists and delegate tasks when necessary. By regularly reviewing my progress and adjusting my approach as needed, I ensure that all projects and tasks are completed efficiently.

When a customer is dissatisfied, I first listen attentively to understand their concerns and empathize with their situation. I then apologize for the inconvenience and offer a solution that addresses their issue. If necessary, I escalate the matter to a higher authority or involve other team members to find a resolution. My goal is to turn the dissatisfaction into a positive experience by ensuring the customer feels heard and valued.