During a busy dinner rush, a customer became upset over a long wait for their food. I remained calm, apologized for the delay, and offered a complimentary appetizer to make up for the wait. I then checked in regularly with the customer to ensure their experience improved, which it did. This situation taught me the importance of empathy and proactive communication in resolving customer issues.

I prioritize tasks by first ensuring all customers have their drink orders promptly. Next, I check on food orders to ensure they are correct and delivered timely. I also keep an eye on table turnover, ensuring dirty dishes are cleared quickly and new guests are seated smoothly. This approach helps maintain a high service standard even during peak times.

I focus on providing personalized recommendations based on customers' preferences and the day's specials. For example, if a customer orders a salad, I might suggest adding grilled chicken for extra protein. I also highlight the value and quality of the upsell items, ensuring it enhances their dining experience without feeling pressured.

I first listen attentively to the customer's concerns, ensuring they feel heard. I then offer to replace the meal or provide a different dish of their choice. If the issue is beyond resolution, I suggest a refund or discount. My goal is to turn a negative experience into a positive one by showing empathy and taking immediate corrective action.

I have extensive experience handling both cash and credit card transactions. I ensure accuracy in totaling bills, processing payments, and providing correct change. I am also familiar with using POS systems and handling tips. My approach ensures smooth financial transactions and maintains customer trust in the restaurant's financial practices.