I have extensive experience with various revenue cycle management software, including Epic, Cerner, and Meditech. My role involved not only using these systems for day-to-day operations but also troubleshooting issues and providing training to new staff. I am adept at analyzing data from these systems to identify trends and areas for improvement, which has significantly enhanced our revenue collection processes.

I approach billing errors systematically. First, I review the error to understand its nature and source. Then, I use the relevant software to trace the transaction and pinpoint the error. After that, I implement corrective actions, whether it involves updating system settings, training staff, or revising billing procedures. Finally, I document the resolution and share it with the team to prevent future occurrences.

To improve cash flow, I focus on optimizing the billing and collection processes. This includes streamlining pre-authorization checks, ensuring timely and accurate billing, and enhancing follow-up on unpaid claims. I also leverage data analytics to identify at-risk accounts and implement targeted interventions. Additionally, I work closely with the finance team to forecast cash inflows and manage receivables effectively.

Ensuring compliance involves staying updated with the latest healthcare regulations and guidelines. I regularly review and interpret changes in laws such as HIPAA and the Affordable Care Act. I also conduct regular audits to ensure that our practices align with these regulations. Furthermore, I provide training to the team on compliance matters and collaborate with legal advisors to address any complex issues.

In my previous role, we faced a significant issue with claim denials due to incorrect coding. I led a project to analyze the root cause and found that it was primarily due to inadequate training. I developed a comprehensive training program for the billing team, which included regular updates on coding changes. This initiative reduced our denial rate by 30% and improved our overall revenue cycle efficiency.