During my internship, I encountered a patient who was experiencing severe anxiety and refused treatment. I took the time to listen to their concerns, empathize with their feelings, and explained the treatment process in a calm and reassuring manner. By building trust and understanding, I was able to help the patient feel more comfortable and eventually agree to the necessary care. This experience reinforced the importance of patient-centered care and effective communication.

I prioritize tasks by assessing the urgency and importance of each situation. I use a combination of checklists and time management tools to ensure that critical tasks are addressed promptly. Additionally, I maintain open communication with my team to delegate tasks when necessary and seek support when needed. This approach helps me manage my time effectively and maintain a high level of patient care even in high-pressure situations.

I am meticulous about patient confidentiality and always ensure that patient information is stored securely and shared only with authorized personnel. I regularly review HIPAA guidelines and participate in training sessions to stay updated on the latest regulations. Additionally, I educate my team on the importance of confidentiality and conduct regular audits to ensure compliance with HIPAA standards.

I approach conflicts with an open mind and a willingness to understand different perspectives. I encourage open communication and actively listen to all parties involved. By identifying the root cause of the conflict, I work collaboratively to find a mutually acceptable solution. I also document the conflict and resolution process to ensure transparency and prevent future issues.

I have extensive experience with various EHR systems and understand the importance of accurate documentation. I follow established protocols for data entry, regularly review and update patient records, and double-check information for accuracy. I also participate in ongoing training to stay current with EHR updates and best practices, ensuring that all documentation meets the highest standards of accuracy and completeness.