In my previous role, we experienced a sudden influx of patients due to a community outbreak. I quickly assessed the situation, organized a triage system, and ensured that all staff were adequately distributed to handle the surge. By maintaining clear communication and prioritizing patient needs, we were able to stabilize the situation and provide effective care without any adverse outcomes.

I use a combination of tools such as task lists, calendars, and prioritization matrices to manage my time. I start each day by reviewing urgent and high-priority tasks, delegating where appropriate, and setting realistic goals. I also regularly check in with my team to ensure alignment and adjust priorities as needed to meet patient and organizational needs.

I focus on continuous improvement by regularly reviewing patient feedback and clinical outcomes. I also foster a culture of open communication and collaboration among the care team. Implementing evidence-based practices and ensuring staff are well-trained and supported are key strategies I use to maintain high standards of care and improve patient satisfaction.

I approach conflicts with a focus on understanding the root cause and ensuring all parties feel heard. I facilitate open dialogue, encourage empathy, and work towards finding a mutually agreeable solution. If necessary, I involve higher management or HR to mediate, ensuring that the resolution process is fair and respectful for all involved.

In my previous role, I frequently coordinated care across departments such as nursing, social work, and physical therapy. I used care conferences and interdisciplinary team meetings to align goals and ensure seamless transitions of care. By maintaining clear documentation and fostering strong relationships, I was able to improve care coordination and patient outcomes.